Refund policy

Return and refund policy

Email support@snapmag.com before you send a return.

Notice
Monroe AG, Attn: snapmag
Roosstrasse 53, 8832 Wollerau, Switzerland
support@snapmag.com

Return parcel
Just3PL AG
Mooswiesstrasse 66
9200 Gossau SG
Switzerland

Switzerland — change of mind
You may return an unopened, unused cable within 30 days of delivery.
You pay return shipping.
We refund the product price minus CHF 5 handling.
We do not refund outbound shipping.
Opened or used cables cannot be returned for change of mind.

European Union — change of mind
If you buy as a consumer in the EU, you may withdraw within 14 days of delivery without giving a reason.
You may open the cable package to inspect it.
If you use it beyond inspection, we may reduce the refund by the loss of value.
You pay return shipping unless the law requires us to pay it.
The CHF 5 handling fee does not apply to this 14-day withdrawal.

Defects
Legal warranty is 2 years from delivery for defects already present at delivery.
It does not cover misuse, cutting, water, modification, or normal wear.
Email support@snapmag.com and send the cable to the Gossau address so we can inspect it.
If a defect is confirmed we repair, replace, or refund. The CHF 5 handling fee does not apply.
If we cannot inspect the cable, we cannot confirm a defect.

Refunds
We refund after we receive the cable or proof of shipment.
We refund to the original payment method.

Questions: support@snapmag.com